Mastro Motors works hard
to meet customers’ needs
When Travis Mastro and his father, Tom, first opened Mastro Motors in May 2011, they knew a key to success would be to continually update and change their inventory.
“We’re not affiliated with any particular make or model. We want to bring a different selection of vehicles to the area. We don’t just want to have the same thing as they do down the road. We may have some, but we also want to be competitive or better in pricing,” said Travis. “We want to keep our inventory in a budget range of under $20,000 just so we can keep more inventory on the lot.
“I’ve found that most of your vehicles that are over $20,000-$25,000, people are looking for more newer models. All of our vehicles are used,” he said. “They all have clean titles; we’re not a rebuilt title organization. We take local trades, buy off the street, and buy from auctions, as well. We’re looking for clean, one-owner vehicles. You’ll see the Carfax stickers in our windows, which is a good tool. We use it for trades and when we’re buying vehicles from auction.”
Customer service is very important at Mastro Motors, which also sells motorcycles.
“It is important to establish a relationship with the customer to ensure future business from that customer and whomever they tell about their experience,” Travis said. “Being a smaller dealership, customers deal with myself or my father from start to finish. They’re not going out back to ask managers questions; they deal with us throughout the entire process. You don’t get that runaround with us.”
Joining the Mastros at the dealership is Travis’ wife, Tanya, who does the bookkeeping. Though a relatively new business, Mastro said he knows what will keep customers coming back for future purchases.
“It’s really about making the costumer comfortable with their purchase in each aspect: price and quality,” he said.
Mastro Motors, located at 641 Main St. in Presque Isle, is open from 8 a.m.-5:30 p.m. Monday through Friday and Saturday from 8 a.m.-2 p.m. For more information, call 769-2201 or visit www.mastromotors.net.
